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Conflict Resolution:
Dealing with Difficult People

October 1, 2014
9:00 am - 5:00 pm
Unit 502 OMM Citra Bldg., San Miguel Ave.,
Ortigas Center, Pasig City



Edward Deming, the father of quality management, has said that people can face almost any problem except the problem of people. They can work long hours, face declining business, even the loss of a job, but they can't deal with the difficult people in their lives. This workshop will help you identify some of the ways you may be contributing to these problems and give you some strategies you can adopt, at work and in your personal life.

How You Will Benefit

  • Recognize how your own attitudes and actions impact on others.
  • Find new and effective techniques for managing negative emotions.
  • Develop coping strategies for dealing with difficult people and difficult situations.
  • Identify those times when you have the right to walk away from a difficult situation.
  • Learn some techniques for managing and dealing with anger.

Course Outline

  • Interactions with others
  • Reciprocal relationships
  • Anthony Robbins' Agreement Frame
  • Dealing with change
  • The five-step process
  • Managing your anger
  • Managing other people's anger
  • Why don't people do what they are supposed to?
  • Causes of difficult behavior
  • De-stress options

What's Included

  • Instruction by an expert facilitator
  • Small group workshops that provide "active learning" which is known to be the most effective method for adult learners.
  • Specialized student workbook
  • FREE eBook: Dealing with Difficult People
  • Personalized certificate of participation
  • AM/PM snacks and lunch
  • FREE ProfilesXT Assessment- a multi-purpose, total person employee assessment used for pre-employment screening, selection, development, training, managing, and succession planning. This employee assessment measures how well an individual fits specific jobs in your organization, and the results can be used during the training or succession planning stages. PROFILEXT is customizable, and peak job performance models can be developed by company, position, manager or geography.

Who Should Attend

  • Anyone who wants to gain the skills to clearly and effectively present materials to teams, organizations, or public groups
  • Anyone who wants to build confidence in presenting to small groups or large audiences


Dr. Maria Vida G. Caparas.jpg Dr. Maria Vida G. Caparas
holds a Master's Degree and Ph.D., Summa Cum Laude, in Psychology. She is an Accredited Trainer of the Philippine Government with invaluable experiences in Organizational Development as a Human Resource, Training and OD practitioner. She authored three books on Psychology/HR Management and was a Trainer Delegate of DFA-Foreign Service Institute in Italy and Singapore in 1999-2000. Dr. Caparas is a recipient of various national awards and also a professor in prestigious universities.


Regular Rate: P3,500 + vat
Group Discount: Register 3 participants and get the 4th seat for FREE
1. Cheques: Payable to People Dynamics, Inc.
2. Bank Deposits: Direct deposits to:

     Banco de Oro
     People Dynamics, Inc.
     Acct. No. 006818001177
     Ortigas Octagon Center Branch
     San Miguel Avenue,
     Pasig City, Metro Manila

     Philippine Bank of Communications
     People Dynamics, Inc.
     Acct. No. 234100006740
     LG102 One Magnificent Mile
     Citra Condominium, San Miguel Avenue,
     Pasig City, Metro Manila


3. Please fax a copy of the validated deposit slip with your company details to 637.8769 or email a scanned copy to Official Receipts are to be given on the day of the seminar.



    1. Seats are limited. On-site payment is highly discouraged as only pre-paid participants are guaranteed to have seats and materials. Those who have reserved seats but will pay on-site will be on the waiting list.

    2. Cancellations may be made two (2) weeks before the event. Otherwise, if cancellation is made less than two(2)weeks before the event, participant will be charged 20% of the regular rate. Cancellations made a day before or no-show during the learning event will be charged 100% of the regular rate. No refunds, but substitutions may be made at any time before the learning event or the participant can opt to attend other future events of the same amount.

    3. Final confirmation of pre-paid participants is based on full payment through a confirmation receipt we will send once payment is received. All fees must be paid prior to the event's date.

    4. We reserve the right to change the schedule and/or venue of our workshops for the best interest of our clients.

    5. We reserve the right to refuse to accept participants unfavorable to our organization.
For more information, please get in touch with:
Tel: (02) 635.0016 | Fax: (02 637.8769)
Email: |
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October 8-9: Public Speaking: Speaking Under Pressure
October 23: Coaching: A Leadership Skill
November 13 Creative Thinking and Innovation
November 26: Business Leadership: Becoming a Management Material
December 10-11: Critical Thinking


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